We respect your privacy and are committed to protecting your personal information. This policy explains what we collect, why we collect it, and how we use it.
This Privacy Policy ("Policy") applies to all personal information collected by 24x7 Emergency Drain ("we", "us", "our") from any person or business that contacts us, requests a quote, or uses our services ("you", "the customer"). We are committed to handling your personal information in accordance with the Australian Privacy Act 1988 (Cth).
24x7 Emergency Drain ("we", "us", "our") is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and safeguard information about you when you use our services or visit our website.
We may collect the following types of personal information from you:
We use the personal information we collect to:
We do not sell, trade, or rent your personal information to third parties.
We may share your information with trusted service providers who assist us in operating our business (for example, payment processors, scheduling software, or analytics platforms), strictly for that purpose and under appropriate confidentiality obligations.
We may also disclose information where required by law or to protect our legal rights.
Our website uses cookies and similar tracking technologies to improve your browsing experience and analyse site traffic. You can control cookies through your browser settings.
We use analytics tools (such as Google Analytics) to understand how visitors use our site. This data is aggregated and does not personally identify you.
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no data transmission over the internet can be guaranteed to be completely secure.
If you believe your personal information has been compromised, please contact us immediately.
You have the right to:
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or want to make a complaint about how we have handled your data, please get in touch — we're available 24 hours a day, 7 days a week.
Our team is available around the clock to help with privacy, data access, or correction requests.