FAQs

E Emergency & Response

Can you clear blocked drains on the same day?

In most cases, yes. We offer fast response times across Melbourne and aim to attend as quickly as possible, depending on demand and the nature of the blockage.

Can you unblock a toilet on the same day?

Yes. We offer fast response times across Melbourne and aim to unblock toilets as quickly as possible, subject to availability.

Do you provide 24/7 Melbourne plumbing solutions?

Yes. Our local Melbourne plumbers are available 24 hours a day, 7 days a week, including weekends and public holidays. If you've got a blocked drain that can't wait, we'll get to you as quickly as possible.

How fast can you respond to an emergency?

Our average response time across Melbourne is under 60 minutes. We have teams operating across different zones of Melbourne at all times, so we're always nearby. In many inner-suburb areas our average is closer to 40–45 minutes.

What should I do while waiting for the plumber to arrive?

Stop using any water fixtures — especially if multiple drains are affected or you suspect a sewer blockage. This prevents sewage backing up further into your home. Don't pour chemicals down the drain. Clear access to the drain and outdoor inspection points if you know where they are. Keep pets and children away from any backed-up water.

Can a blocked drain cause serious damage?

Yes — blocked drains left untreated can cause burst pipes, water damage to walls and flooring, mould growth, structural damage, and serious health risks from sewage contamination. A blocked sewer in particular is a plumbing emergency that should be addressed immediately. The longer you wait, the more expensive the fix.

G General & Guarantees

What causes a toilet to keep blocking?

Recurring toilet blockages are often caused by wet wipes, excessive toilet paper, foreign objects or underlying drain issues that need professional attention.

Are your plumbers licensed and insured?

Yes — all our plumbers hold current VIC plumbing licences and full public liability insurance. We're also police verified, so you can trust the people who come to your door. You can request to see credentials at any time.

Do you offer a warranty on your work?

Yes. We stand behind the quality of our workmanship with a lifetime labour warranty on eligible repairs. If you have any questions about what's covered, we're happy to explain before we start.

Which Melbourne suburbs do you service?

We're based in Glen Iris and service Melbourne's inner and eastern suburbs, including Camberwell, Hawthorn, Kew, Malvern, Richmond, Glen Waverley, Bentleigh, South Yarra and surrounding areas. If you're unsure, give us a ring and we'll let you know.

How can I help prevent blocked drains?

Avoid washing grease, oils and food scraps down the sink, and never flush wipes or sanitary products. A little care now can save you from costly plumbing problems later.

Can you provide a report for insurance or property purchase?

Yes. We provide full written CCTV inspection reports with footage, identifying pipe condition, blockage locations, root intrusion, cracks and any defects. These reports are accepted by insurers and conveyancers for property transactions and insurance claims.

O Our Services

Can you fix an overflowing toilet?

Absolutely. Whether your toilet is overflowing, backing up or won't flush, we'll identify the cause and get it working properly again.

What causes blocked drains?

The most common culprits include tree roots, grease build-up, hair, soap residue, damaged pipes and objects that accidentally find their way into the drain.

Do you use CCTV drain inspections?

Absolutely. CCTV technology allows us to locate the blockage, assess the condition of your pipes and recommend the most effective long-term solution.

What is hydrojetting and when do you use it?

Hydrojetting uses high-pressure water (up to 5,000 PSI) to blast blockages and clean the interior walls of pipes. It's the most effective method for grease blockages, recurring build-up, root debris and thorough pipe cleaning after a root clearance. Our Australian-made jetters clean wall-to-wall without damaging pipe lining.

What is pipe relining and do I need to dig up my yard?

Pipe relining is a trenchless method where we insert a resin-coated liner into your damaged pipe and cure it in place — creating a new pipe within the old one. It's faster, less disruptive and often more cost-effective than digging and replacing. In most cases, no excavation is needed at all.

Do you handle stormwater drain blockages?

Yes — stormwater systems are one of our specialties. We clear stormwater pits, downpipes, grated drains and underground stormwater lines. Blocked stormwater during Melbourne's wet season can cause significant property damage very quickly, so we treat these as urgent callouts.

P Pricing & Fees

Do you charge a call-out fee?

No — never. We charge no call-out fee anywhere in Melbourne. You only pay once we've inspected, provided an upfront quote, and you've approved the work to proceed. If we can't fix it, you pay nothing.

How much does it cost to unblock a drain?

Cost depends on the type and severity of the blockage. A simple kitchen or bathroom drain blockage is typically less expensive than a root-blocked sewer requiring hydrojetting and CCTV inspection. We always provide a fixed, upfront price before any work begins — no surprises on the invoice.

Is the price higher for after-hours or weekend callouts?

We maintain transparent, consistent pricing. While after-hours rates may apply for certain jobs, we always disclose this upfront in our quote — you'll never be surprised by a bill that's different from what was agreed. Call us to discuss your specific situation.

What payment methods do you accept?

We accept Visa, Mastercard, Amex, PayPal, Apple Pay and Google Pay. Payment is taken after the job is complete and you're satisfied with the work.

Do you provide a written quote before starting work?

Yes — always. We inspect first, then provide a clear written quote with a fixed price. Work only begins once you've reviewed and approved it. No verbal-only quotes.